Customer Experience Executive

August 08, 2022
  • Advert ID: 279327
  • Job Reference: GP554584HooCEE
  • Location: Hook
  • Job Type: Permanent
  • Salary: £25,000
Apply for this role

Salary: Up to £25,000 plus 10% discretionary bonus

Location: Hook

Shifts: 4 on 4 off shift pattern – 8:00-18:00 or 10:00 – 20:00

We're cinch. Our mission is simple – remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

cinch lets people find just the right used car online from an ever-growing pool of quality-checked choices. Then we deliver the car to its new owner with a 14-day money-back guarantee. And if they’ve part-exchanged on their current car, we’ll even take that one away. Now that’s faff-free.

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

cinch is a new-to-market brand backed by the Constellation Automotive Group. That means we’re part of a family including BCA and WeBuyAnyCar.com. We like to keep good company.

You

We’ve attracted some of the smartest folks around. Right now, we need one more. Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full of ideas and want to challenge the norm, you could be our new Customer Experience Executive.

Purpose of the role:

  • To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
  • The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase.

Role Accountabilities:

  • The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
  • Your core responsibility will be handling queries from our customers through email, calls and live chat.  This will be both outbound and inbound contact.
  • You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.

Relationships:

  • As an executive in an exciting, transformational brand you’ll be one of the only touch points to our Customers.  Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role. 

Knowledge and Experience:

  • Experience in Zendesk product solutions would be desirable, but not a neccessity.
  • Proven track record of achieving and exceeding customer service and productivity KPIs.
  • Experience in Conversational Commerce such as LivePerson would be desirable.
  • Experience in both customer services & financial services would be desirable.
  • Proven ability to building strong working relationships
  • Experience in sales through service would be desirable.

Personal Characteristics:

  • Customer obsessed, determined to deliver world class service
  • Calm, engaging but assertive personality to deliver a resolution
  • Excellent attention to detail
  • Confident in leading through ambiguity in a fast-paced environment

If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!

Apply for this role