Service Manager

July 21, 2024
  • Advert ID: 575745
  • Job Reference: KH1084556ManSM
  • Location: Stretford
  • Job Type: Permanent
  • Salary: £36000.00 to £36000.00 per year
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Location: on site in Manchester

Salary:  £36,000

Hours: Monday to Friday 8:00am – 5:30pm

We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, cinch is expanding its customer offering with an exciting roadmap of both online and retail solutions.

To meet the needs of those consumers who prefer experiencing vehicles in-person before making their purchase, cinch stores will offer a faff-free environment to test drive, buy and drive away a cinch car on the day. Equally, consumers visiting the cinch stores will have access, as all mainland UK consumers do, to the 5000+ vehicles on the cinch site and app and have them delivered to their home.

cinch is part of the Constellation Automotive Group, one of the UK’s largest automotive groups.

That means we’re part of a family including, BCA and Marshall Motor Group.

We like to keep good company.


We are seeking an experienced Service Manager to join our Cinch Store in Manchester. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.

Role Accountabilities:

As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:

  • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
  • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee the service division, managing resource levels and productivity
  • Accurately produce dealership reporting, in line with group reporting frameworks
  • Support the dealership to consistently achieve high levels of customer satisfaction
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

Personal Characteristics:

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:

  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
  • Strong analytical and problem solving skills, with the ability to foresee potential barriers

If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have not been successful.

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