Join the Faff-Free Revolution at cinch!
Location: Hook
Salary: Up to £28,000 + up to 10% discretionary bonus
Shifts: Monday–Friday | Alternating: 8:00–16:15 or 9:45–18:00
We’re cinch and we’re not here to play by the old rules. We’re rewriting the car buying experience from the ground up, making it radically simple, totally digital, and refreshingly human. Already the UK’s largest online used car retailer, we’re scaling fast and shaking up the industry with a hybrid model that blends tech, retail, and customer obsession.
Now, we’re turning our attention to the next passion: Aftercare. And we need your voice and talent to help shape it.
The Role: CX Aftercare Executive
You’ll be the heartbeat of our Aftercare journey, helping customers feel confident, supported, and heard long after they drive away.
What You’ll Do
- Take full ownership of individual customer cases, becoming their dedicated point of contact from first call to final resolution
- Investigate issues with a detective’s eye, digging into details, connecting dots, and solving problems with precision and empathy
- Communicate with customers via email and phone, delivering clear updates and building trust through every interaction
- Handle initial claims with care, ensuring customers feel supported and confident throughout the process
- Spot patterns and opportunities to improve our service, feeding insights back into the business to help us evolve
- Champion the cinch mission in everything you do, no faff, just brilliant service that puts drivers first
What You Bring
• A flair for turning everyday customer interactions into unforgettable experiences, you don’t just solve problems, you create moments
• Your own unique style: whether you’re a calm strategist, a bold empath, or a detail-obsessed detective, you bring colour and character to every case
• A natural instinct for building trust, you know how to make people feel heard, valued, and looked after
• The creativity to find new ways forward when the path isn’t obvious
• A curious mind that’s always asking, “How can we make this better?” and the courage to share your ideas
• Experience in customer service or account management, or a role where you’ve owned outcomes and made people’s day
• Bonus points if you’ve used tools like Zendesk or worked in fast-paced environments but what matters most is your mindset
Why You’ll Love It Here
We’re not your average contact centre, far from it. We’re five years into building something genuinely different at cinch, and it shows. This isn’t just about scripts and headsets. It’s about real people, real conversations, and real impact.
We’re creating lightbulb moments every day. It’s not always easy, but it’s exciting and packed with opportunities to shape the journey. Here, you’re not just a cog in the machine, you’re a voice that matters. We treat you like an individual, and we want your ideas, your quirks, and your perspective to help us grow.
Perks that back it up:
- A laptop and modern open office spaces designed to help you do your best work
- Incredible coffee beans to fuel your day (we take our brews seriously)
- Discount on cars (yes, really)
- Free parking and an outdoor café with seasonal food festivals
- Access to Constellation Hub: discounts, cashback, and perks galore
- Win tickets to cinch-sponsored music and sports events
- Company pension + enhanced parental leave
- Mental health support from trained first aiders
- Training, apprenticeships, and career growth opportunities
- Free flu jabs
We’re proud to be part of the Constellation Automotive Group…. alongside WeBuyAnyCar.com, BCA, and Marshall Motor Group, and we’re serious about building an inclusive, accessible workplace where everyone can thrive.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
INDLP
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