Senior Customer Operations Data Analyst
Hybrid – working from home with occasional visits to various office
Hi! we're cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free!
Our mission – It’s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be.
With backing from a large multinational company, this is a very unique opportunity to join a start-up in the early stages of our growth and to join a brand that you’ll be proud to have played a key part in building.
You – So, do you have a faff-free filter? Do you want to work in an energetic team, with open-mindedness and passion? We're looking for people who are agile, full of ideas and want to challenge the norm.
The Senior Customer Operations Data Analyst is a key role within the award winning (DataIQ – best place to work in data 2023) cinch Decision Intelligence function. The successful candidate will be responsible for building out our intelligence-led, data informed ethos across cinch.
The role
- Providing ‘best-in-class’ Data Analytics capabilities to cinch, supporting the following business areas; Consumer Lending; Ancillary Products; Customer Operations; Sales Operations, Transport / Customer Fulfilment.
- Line management of a Deliveries and Fulfilment Data Analyst; helping to produce delivery insights to improve cost efficiencies and customer satisfaction.
- Working closely alongside cinch’s wider Decision Intelligence teams, including; The BI & Performance Reporting team, Data Engineering & ML Ops team, Digital Analytics & CRO team, Data Science team and other key stakeholders.
- Fully leveraging the value of cinch’s data, centering analytics around the; descriptive, diagnostic, predictive and prescriptive model in order to deliver critical Decision Intelligence that drives tangible, measurable business value.
- Working with key stakeholders to prioritise their regular and ad-hoc reporting requirements for fortnightly sprints, ensuring these are delivered to specified requirements and within agreed timescales – ensuring the requestor(s) understands any limitations.
- Creating pro-active data analysis, data modelling and discovery – with a keen focus on consumer lending and incremental revenue products/services to identify new opportunities to leverage the power of data, to unlock competitive advantage for cinch – whilst making recommendations from data.
- Owning the Customer Operations data strategy and roadmap; ensuring the timely delivery of proactive, impactful analytics.
- Identifying common data analysis & insights requests across the functional area(s)you serve, which could be serviced by a single data product, avoiding duplication of work wherever possible.
- Working collaboratively with cinch’s BI & Performance Reporting team to design, develop & deploy data analysis & insight deliverables (e.g. reports, dashboards & analysis), employing data visualisation best practice & latest brand templates.
- Working collaboratively with cinch’s Data Engineering & ML Ops Team to further develop data pipelines – sourcing and ingesting additional data where appropriate to support ongoing analytics and insights, as well as to assist in maintaining the integrity of cinch’s data.
- Conducting regular reviews and data cleansing as necessary to ensure all data and reports are accurate, robust & reliable. Supporting in the identification of data quality issues in the cinch data warehouse to help drive use of accurate information by all business functions across cinch.
- Working closely with cinch’s Data Science team to support with the development of models to inform stock selection; pricing and a range of other strategic decisions.
- Ensuring business requirements are being captured via standard processes, e.g. business issue / opportunity identification, hypothesis definition, data extraction, analytics, reporting and action implementation.
- Being an evangelist for the cinch Decision Intelligence function and data in general across cinch, aiding to promote and enhance data literacy across the organisation.
- Staying abreast of industry trends and best practices in the use of data and advanced analytical methods.
- Great opportunity to develop and perfect your skills as a Senior Data Analyst, through active involvement & participation in cinch’s Data Analysis & Insights community – advancing your technical and non-technical knowledge, skills & competencies.
The person
- Demonstrable experience as a Data Analyst, with a track record of producing data-driven insights and recommendations to various stakeholders.
- Passionate about data analysis with strong analytical skills. Well-versed in being able to provide pro-active insights as well as data-informed recommendations to enact change.
- Strong communication skills (both written & oral). Compelling storyteller who can tailor their findings & recommendations to the intended audience(s), communicating them in succinct and inspiring ways in order to influence decision making.
- Pro-active identification of new opportunities to leverage data for user and business advantage.
- Experience with Python. Has an understanding of use of statistics & research designs to support with informing conclusions.
- Demonstrable hands-on experience with business intelligence / data visualisation tools (preferably Power BI, but applicants with experience using other data visualisation tooling will be considered)
- Experience with SQL in extracting data from source systems.
- Intermediary to advanced Excel knowledge (V Lookup, pivot tables, macros).
- Strong stakeholder management, able to work effectively both independently and as a member of a cross functional team
- Contribute to improvements in processes (technical and business) to be used by all Data Analysts