Service Advisor

July 21, 2024
  • Advert ID: 580360
  • Job Reference: KH1093193BirSA
  • Location: Birmingham
  • Job Type: Permanent
  • Salary: £28000.00 to £28000.00 per year
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Location: on site in Birmingham

Salary:  £28,000

Hours: 45 hour contract, Monday to Saturday working week pattern, 2 in 4 Saturdays 8am – 12:30pm with a set day off in the week

We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, cinch is expanding its customer offering with an exciting roadmap of both online and retail solutions.

To meet the needs of those consumers who prefer experiencing vehicles in-person before making their purchase, cinch stores will offer a faff-free environment to test drive, buy and drive away a cinch car on the day. Equally, consumers visiting the cinch stores will have access, as all mainland UK consumers do, to the 5000+ vehicles on the cinch site and app and have them delivered to their home.

cinch is part of the Constellation Automotive Group, one of the UK’s largest automotive groups.

That means we’re part of a family including, BCA and Marshall Motor Group.

We like to keep good company.


We’ve attracted some of the smartest folks around. Right now, we need more! Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full of ideas and want to challenge the norm, you could join us as our Service Advisor.

Role Accountabilities:

  • Establish and manage the customer relationship ahead of their booking, greeting them on arrival

    • Supporting the customer’s experience through their Service & Repair journey in a positive and proactive manner

    • Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

    • Complete all administration duties linked to the customer in an accurate and sympathetic manner

    • Proactively supporting the customer with future requirements

    • Working as part of a team to drive outstanding customer service and retention

Personal Characteristics:

  • Previous customer service experience is essential
  • You will be passionate about the customer journey and giving a great customer experience
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates
  • You will have strong attention to detail and organised as you will manage your own customer base and workload
  • Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
  • Tech savvy

If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have not been successful.

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