We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
Job Title: Service Controller
Department: Aftersales / Service
Reports to: Service Manager
Location: Derby
Hours: Monday – Friday 08:30-17:30
Salary: £28,000 per annum
Job Purpose
The Service Controller plays a key role in ensuring the smooth and efficient operation of the service department. This role involves coordinating the workshop, managing vehicle preparation, overseeing parts allocation, and ensuring timely smart repairs. The Service Controller is responsible for optimizing workflow, maximizing efficiency, and delivering excellent customer service.
Key Responsibilities
Workshop & Service Operations
-
Act as the main point of contact between service advisors, technicians, and customers.
-
Schedule and allocate jobs to technicians, ensuring maximum workshop productivity.
-
Monitor job progress and ensure work is completed within agreed timeframes.
-
Oversee workshop workflow, minimizing delays and ensuring efficient use of resources.
-
Ensure all repairs and servicing meet quality standards and preparation guidelines.
-
Communicate job progress, delays, or additional work requirements to service advisors.
-
Overseeing a Driver team to support vehicle movements.
Parts Management
-
Track parts orders and delivery times to minimize downtime.
-
Maintain accurate records of parts usage and stock levels.
-
Ensure correct parts are allocated for each repair, avoiding delays or rework.
Smart Repair Coordination
-
Schedule and manage smart repairs, including minor bodywork, paint touch-ups, and alloy wheel refurbishments, dent and windscreen repairs.
-
Work closely with the smart repair specialists to prioritize work based on deadlines and vehicle sales requirements.
-
Ensure smart repair standards are met, maintaining vehicle appearance and value.
Vehicle Preparation & Quality Control
-
Oversee vehicle preparation, including valeting, servicing, and final inspections.
-
Ensure all vehicles meet our cinch standards before delivery.
-
Coordinate with sales and aftersales teams to prioritize vehicle prep based on customer requirements.
-
Perform quality control checks to guarantee all work is completed to a high standard.
Customer Service & Communication
-
Address customer queries and concerns, ensuring a high level of service satisfaction.
-
Work closely/support the Service Advisors to enhance customer experience.
Key Skills & Experience
-
Previous experience in a Service Controller, Workshop Controller, or Aftersales role within the automotive industry.
-
Strong knowledge of workshop operations, vehicle servicing, smart repairs, and parts management.
-
Excellent organizational and time-management skills to prioritize multiple tasks.
-
Strong communication skills, with the ability to liaise between technicians, service advisors, and customers.
-
Ability to work under pressure in a fast-paced environment.
Awareness of health & safety regulations in a workshop environment.
Why cinch
-
Employee discount on cinch cars
-
Access to Constellation Hub offering discounts, cash-back and top-up cards
-
Opportunities to win tickets to cinch sponsored sport and music events
-
Company Pension Scheme
-
An Employee Assistance Programme
-
Enhanced maternity, paternity, and adoption leave
-
Access to trained Mental Health First Aiders
-
Training courses and apprenticeships available
-
Free flu vaccinations
If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
INDHP
Apply for this role